Shipping policy

Shipping Policy

Overview This Shipping Policy explains how we process and ship orders placed on conelalmaesp.com for customers in Europe.

Shipping Destinations We currently ship to:

European Union (EU) countries
United Kingdom
Switzerland
Norway

If your country is not available at checkout, please contact us and we will confirm whether shipping can be arranged.

Order Processing Time Processing times vary depending on the items in your order:

Ready-to-ship items: Dispatched within 1 business day.
Made-to-order candles: Dispatched within 3–5 business days.
Resin items & mixed orders: Dispatched within 5–9 business days (allowing time for full curing).

Processing time includes order verification, production, quality check, and packaging. If your item requires additional customization, the estimated processing time will be confirmed by email.

Shipping Time (Estimated) Shipping times vary by destination and carrier. Typical delivery estimates:

EU: 3–7 business days
UK / Switzerland / Norway: 4–10 business days

These are estimates and may be affected by peak seasons, weather, carrier delays, or customs procedures.

Shipping Rates & Free Delivery We are thrilled to offer FREE SHIPPING on all orders over €10 to the following countries: Spain, Portugal, Luxembourg, Netherlands, France, Belgium, Germany, Denmark, Italy, Liechtenstein, Monaco, Vatican City, and Switzerland.

For orders under €10, or for destinations not listed above (such as the UK, Norway, and other EU nations), shipping costs are calculated at checkout and depend on:

Destination country
Package weight and dimensions
Selected shipping method

Tracking When your order ships, you will receive a shipping confirmation email with:

A tracking number (when available)
A tracking link and carrier details

Please allow up to 24 hours for tracking updates to appear after dispatch.

Customs, Duties & Taxes For deliveries within the European Union, orders may be subject to VAT according to local rules.

For deliveries to non-EU countries (e.g., UK, Switzerland, Norway), your order may be subject to:

Import duties
Local taxes (including VAT)
Customs handling fees

These charges are not included in the product price or shipping cost unless explicitly stated at checkout, and they are the customer’s responsibility.

Delivery Issues

Incorrect Address Please make sure your shipping address is complete and accurate. If an order is returned to us due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend it.

Lost, Stolen, or Delayed Packages If your tracking shows a delivery issue, contact us as soon as possible so we can help. While we will do our best to support you, please note:

Delivery delays caused by the carrier, customs, or force majeure are outside our control.
If a package is confirmed lost by the carrier, we will work with you on a suitable solution (replacement or refund, depending on the situation).

Damaged Items If your order arrives damaged: